Returns & Exchanges
Refund and Return Policy
Thank you for choosing Buy Outlet, where streetwear meets fashion in a bold and innovative way. At Buy Outlet, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
30-Day Return Policy:
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
International Orders to Armenia:
Please note, while we do sell our products internationally to Armenia, we are currently unable to accept returns from orders placed outside of the United States, including Armenia. We apologize for any inconvenience this may cause and appreciate your understanding.
How to Initiate a Return:
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Visit the order page: Go to Your Orders.
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Click on "Request Return."
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Select the reason for return from the available options.
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Leave a note if necessary.
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Press "Request Return."
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Once your return is approved, you will receive a free shipping label to return the item.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
Non-Refundable Items:
Certain items are non-refundable, including:
- Opened or used products
- Gift
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at contact@buyoutlet.com with details and photos of the issue. We will work to resolve the problem promptly.
Contact Information:
If you have any questions about our refund and return policy, please contact us by email at contact@buyoutlet.com or phone (818) 639-0168.